ShoreTel (News - Alert), a provider of IP phone systems with fully integrated unified communications, has announced that its solutions are constantly seeing a strong support from customers, due to their lower total costs of ownership, which is backed by the ShoreTel Lowest Total Cost of Ownership Guarantee.

Under the ShoreTel Lowest TCO Guarantee Program, independent third-party data is used to compare the actual costs a business incurs for its UC system over time, and if ShoreTel's TCO is found to be higher than a competitor's TCO during the analysis, the company promises to lower its price to beat the competition.

The UC system offered by ShoreTel is designed from the ground up leveraging the full power of IP, and it addresses the complexity issues associated with other solutions, which result in high maintenance and management costs.

The system is easy to administer, including doing adds, moves and changes in house and is also convenient for the staff to learn to use, so that highly specialized staff don't need to be hired. It features a distributed architecture developed by ShoreTel, which helps organizations in leveraging existing infrastructure and migrating multilocation systems as time and budget permit.

Recently, ShoreTel was honored with seven 2009 MarketTools CustomerSat Achievement in Customer Excellence Awards, and was also named Best Overall VoIP Provider by Nemertes Research, an independent research firm.

In the words of Claude Vézina, Manager, National Telecom at BDO Canada, a Canada based accounting services and advisory firm, with about 100 offices across Canada and many more remote workers, the company needed a flexible and easy-to-manage communication system. Vézina continued that the ShoreTel Director Web-based user interface lets IT support staff quickly make moves, adds and changes even from home, offering BDO Canada the flexibility to address different requirements without having to be constantly moving around the country.

According to Mark Arman, Vice President of Business Development, ShoreTel, deployments made by the company at BDO Canada, AIPAC and the San Francisco SPCA are prime examples of the increased value, in terms of productivity gains and lower costs, which organizations obtain from their ShoreTel systems. Arman noted that ShoreTel's Lowest TCO Guarantee ensures that businesses across all market segments can upgrade and improve their communications capabilities with total confidence.

In April 2010, ShoreTel announced that its ShoreTel UC system was selected by America's Car-Mart in saving money and improving customer service.