Texas-based NEC (News - Alert) Corporation of America, Inc., or “NEC,” has announced that its Network Operations Center, or “NOC (News - Alert),” has been awarded the first place by the TM Forum Business Benchmarking Program in an NOC optimization study.

 

Tonia Graham, TM Forum (News - Alert) Business Benchmarking program manager, said that study participants were measured against a rigorous set of criteria and had performance ratings ranging from “leading” to “lagging.”

 

“NEC achieved the highest number of 'Leading' scores out of the total group,” Graham said. “In this regard, NEC Managed Services performed at NEC's NOC in Irving, Texas, stood out above all other Cisco (News - Alert) Powered partners who participated in the study.”

 

TM Forum Business Benchmarking Special Studies are one-time studies focused on important industry issues and business performance. The "How Hot is Your NOC" study was sponsored by Cisco and offered exclusively to Cisco Powered Program members. The study evaluated participating NOCs on criteria including customer experience management, ability to meet customer expectations and operational efficiency in problem resolution

 

“NEC's award-winning NOC has always been a source of pride as our performance-focused team helps ensure our customers' networks are performing at optimal levels,” Vinod Muthuswamy, general manager, Managed Services and Support, NEC, said. “NEC Managed Services performed in the NOC have a strong history of allowing NEC customers to maximize network uptime, performance and security through various levels of remote monitoring and management.”

 

The benchmarking study will allow participating companies to set meaningful NOC transformation objectives and near-term improvement goals on the basis of the competition. It will also help the participants to identify and prioritize investments for maximum returns.

 

The study focused on unified communications services, including VoIP, IP telephony, multimedia conferencing, communications applications and intelligent networks.

 

A major provider of Internet, broadband network and enterprise business systems, NEC is geared to fulfill the requirements of diversified global base of customers.