Small Business VoIP

M5 Networks announced that 3 Points, a technology provider for mid-sized businesses based in the Midwest, has increased sales “significantly” with M5 Networks (News - Alert) business voice over Internet protocol (VoIP) using Call Metrics and Salesforce.com Integration.

 

“Our competitive staff is motivated by performance comparisons, and the M5 User Portal lets us measure sales activity using real-time metrics. I know exactly what is going on with my staff, and our sales have gone up dramatically,” said Kevin Doyle, president at 3 Points.

 

The metrics in M5’s User Portal help executives and managers monitor, compare and improve staff performance, while click-to-call integration with Salesforce.com (News - Alert) saves time for sales people.

 

Using M5 remote working and find-me-follow-me features, 3 Points is mobilizing their workforce and transfer calls seamlessly across offices and off-net locations.

 

M5 officials said that voice is delivered as a service; however, administrative control is still in the hands of 3 Points staff.  This allows on-the-fly profile adjustment and a pay-per-profile billing structure, according to officials.

 

3 Points conducts a preliminary on-site visit to offer clients with custom appropriate service plans. It produces an IT inventory assessment and recommendation list and creates a thorough technology roadmap for the company.

 

New York City based M5 Networks provides business-strength voice-over-Internet protocol (VoIP) phone systems delivered as a disaster-proof hosted service. The delivery model of the company facilitates the deployment of advanced phone system functionality and drives a consistent voice experience.

 

Earlier this year, The Eye Care Center, an ophthalmology practice in upstate New York, selected M5 Networks to offer redundant phone service with faultless backup and manage call flow.

 

Also in February, Clarity (News - Alert), a boutique staffing firm specializing in staffing temporary and permanent administrative and HR positions, deployed M5’s hosted VoIP solution to facilitate mobility and remote working.