ISI Telemanagement Solutions, a provider of comprehensive cost management solutions for voice, data, wireless and unified communications, has announced that Technology Marketing Corporation's (TMC (News - Alert)) INTERNET TELEPHONY magazine has named it as a recipient of its 2008 Product of the Year Award.


Officials at ISI (News - Alert) said that their Business Intelligence suite of products helps users compile and analyze data for non-traditional customer contact phones showing critical management information, including ring time, abandoned call and traffic analysis features.

It even analyzes phone activity across the entire enterprise and helps managers assess the productivity of their employees, measure the success of direct marketing programs, and monitor calling activity in their Sales Team, according to the company.

David Dishek, vice president of Unified Communications (News - Alert) for ISI, said that their Business Intelligence Solutions provide valuable insight into a company's most critical customer communications. It assists Unified Communications users with improving customer service, enhancing the customer experience, lowering costs, and managing resources. It is a valuable addition to any IP Telephony or Telecom Expense Management solution.

Inadequate telephone reporting and employee phone abuse can significantly affect organizations bottom line. The company ensures that its solutions provide management the information and tools they need to dramatically increase productivity, including reporting and alerts to detect employee misuse, abuse and fraud; employee telephone usage detail; telecom traffic analysis; various outsourcing options; and training to improve the skills of call center employees.

Rich Tehrani (News - Alert), TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine said: "INTERNET TELEPHONY is pleased to grant a 2008 Product of the Year Award to ISI Telemanagement Solutions (News - Alert), Inc. for their Business Intelligence Solutions. ISI has proven they are committed to quality and excellence while addressing real needs in the marketplace.”

 

He concluded saying, "We're proud to honor their accomplishments in the advancement of IP communications and look forward to more innovative solutions from them in the future."

ISI recently announced that its Business Intelligence product has been recognized as the "Best Finance Application" by the Cisco IP Telephony Users Group.