Integrated Professional Services, Inc., (IPS) a full service telecommunications company, has recently been designated as a “Small and Medium Business (SMB) Expert” by Avaya (News - Alert).

 

This specialized ranking program has been established by Avaya for North America certified resellers in its BusinessPartner program who serve the SMB market. In order to achieve this designation, certified resellers have to ensure their account executives and systems engineers demonstrate proficiency in core areas including customer support, technology knowledge and expertise, sales revenues and marketing support.  

 

The program includes training that focuses on IP telephony and Avaya solutions, sales and technical training on Avaya IP Office, an IP telephony solution for small and medium businesses. This secure, intelligent, and easy-to-use converged voice and data system is designed especially for small and medium businesses.

 

IPS, a certified Avaya reseller sells Avaya communications systems, design and implementation services to businesses across Florida and throughout the United States. According to Joseph Leventhal, president, IPS, more than ever before, customers need to be able to rely on their telecommunications vendor. Hoe noted that in today's tough economy, there is no room for costly mistakes and business interruptions.

 

“IPS has committed itself to customer excellence through continued training and certifications,” he added in a statement.

 

Trevor Gruenewald, vice president, North America sales channel for SMBs, Avaya explained that smaller companies require crystal clear information on the capabilities of IP communications and the difference it can make to the way they operate their businesses, because whatever change they make can have a huge effect on their bottom line.

 

Gruenewald indicated that certified resellers in the Avaya BusinessPartner program who achieve ‘SMB Expert’ status are sending a message to their customers that they have the professional and technical expertise that's honed for the smaller firm.

 

The designation of ‘SMB Expert’ has increased the credibility of IPS with their smaller customers, and it reaffirms IPS’s commitment to excellence in serving small and medium firms with the highest standards and with the communications solutions from Avaya specifically designed to meet smaller companies' needs.