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TMCNet: Sitel to Provide Bilingual Contact Center Support for Cricket's Wireless Customers

[May 06, 2009]

Sitel to Provide Bilingual Contact Center Support for Cricket's Wireless Customers

May 05, 2009 (Close-Up Media via COMTEX) -- Sitel, a global business process outsourcing (BPO) provider, announced that Cricket Wireless has selected Sitel to provide bilingual customer care and technical support.

Sitel's associates will take in-bound calls from Cricket customers who are using the Company's voice and broadband services.

"Cricket places a high-value on customer care and we are constantly searching for new and innovative ways to further improve our customers' experience," said Lisa Vaz, director of customer care operations for Cricket. "As America's fastest growing wireless company, Cricket wants to ensure that our high-level of customer service will be supported and improved over time. Our partnership with Sitel ensures that our customers receive award-winning customer care that sets us apart from our competition." "Sitel understands that the wireless marketplace is highly competitive. We are proud to partner with companies like Cricket that are focused on providing exceptional customer service," said David Garner, president and chief executive officer for Sitel. "Companies like Cricket are turning to Sitel to be a strategic, global partner that can apply best practices to ensure differentiating customer care, while reducing operating costs." Sitel said it provides customer care for the world's leading brands, including over 16 wireless companies across North America, EMEA, Latin America, Australia and New Zealand.



((Comments on this story may be sent to newsdesk@closeupmedia.com))

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